Shipping policy

SHIPPING POLICY

We're so excited for your order to arrive, and we want you to know exactly what to expect from the moment you check out. Here's how our shipping works, start to finish.

A small brand that makes things with care
We're not a giant warehouse shipping mass-produced stock — each piece is custom made in small batches and quality-checked by hand before it goes out. That care is exactly why our customers love what they receive, and it's worth the short wait.

When your order is in stock
If your item is in stock, we get it moving fast — you'll receive your tracking number within 4–7 business days of ordering, so you can follow your package the whole way.

When we sell out (it happens a lot!)
Because our pieces often go viral, we sometimes sell out quickly. When that happens, your order goes into our next custom production run. Every unit is made to order and passes a quality-control check before shipping, which means a little extra time — but it also means you're getting a piece that's been made and inspected specifically for you, not rushed off a shelf. We'll keep you updated the whole way, and the moment it ships, your tracking number is on its way to your inbox.

Delivery time
Once your order ships and you have your tracking number, delivery typically takes about 7–10 days. From there you can watch it travel right to your door.

Tracking
Every order includes tracking, sent to your email as soon as your package ships. If you ever can't find it, just check your spam or promotions folder, and if it's still missing, email us at contactsnuggleshop@gmail.com and we'll resend it right away.

Shipping Protection
At checkout you'll have the option to add Shipping Protection. We highly recommend it — it covers your order door-to-door against loss, theft, or damage in transit, so you have complete peace of mind. Shipping Protection is an add-on to a real product order. Placing an order for the protection fee alone, or altering checkout to pay only for protection without purchasing a product, is considered order fraud — these orders will be cancelled and refunded rather than fulfilled, and may be reported. This simply protects our genuine customers, who are always our priority.

Questions about your order? We're right here at contactsnuggleshop@gmail.com and happy to help.