Refund policy

RETURN & REFUND POLICY

At Snuggle Shop, every order is made with real care, and we want you to feel completely confident buying from us. Here's exactly how our returns and refunds work, so there are never any surprises.

Made-to-order, just for you
Each of our onesies is custom made and passes a hands-on quality check before it ships. Because we begin preparing your order quickly after you purchase, please read the timing below — it's what lets us keep quality high and get your order moving fast.

Before your order ships
Since your item goes into production shortly after you order, all sales are considered final once production begins. That said, we're real people and we're here to help — if something's come up and your order hasn't shipped yet, reach out to us right away at contactsnuggleshop@gmail.com. We review every request personally and, where your case is valid, we'll always do our best to work with you.

After your order ships
Once your order has shipped and is on its way, we're unable to offer a refund for change-of-mind requests, as your custom piece has already been made and dispatched just for you. We know that's a firm line, and it's simply because each order is made to order rather than pulled from a shelf.

If your item doesn't fit, or the color isn't right
We want you to love wearing this. If your onesie arrives and the fit isn't right, or the color isn't what you expected, we're happy to help you with a return. Just email us at contactsnuggleshop@gmail.com within 14 days of delivery with your order number and a quick note, and we'll get you taken care of. Items must be unworn, unwashed, and in their original condition.

Damaged, defective, or wrong item
If anything arrived damaged, defective, or not as ordered, that's on us and we'll make it right fast — a replacement or a full refund, your choice. Just send us a quick photo along with your order number and we'll sort it immediately.

A note on fairness
Every situation is different, and we genuinely review each one on its own. Claims made to keep an item while also receiving a refund, or other misuse of our policy, can't be accepted, as it's unfair to the customers we're here to serve. We'll always treat you fairly, and we ask the same in return.

We're here for you at contactsnuggleshop@gmail.com and we typically reply within a few hours. You're in good hands.